Frequently Asked Questions
Everything you need to know about bringing Ett Hem London into your home.
What is the typical delivery timeframe for domestic orders?
Standard UK delivery usually takes 3-5 business days. Express shipping options are available at checkout if you require your items sooner.
Do you offer international shipping for your home collections?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days, and shipping costs are calculated at checkout.
What is your return policy for homeware items?
We offer a 30-day return policy for all unused items in their original packaging. Please note that bespoke or personalized items are non-refundable unless they arrive damaged.
How do I care for my Ett Hem London textiles and ceramics?
Each product comes with specific care instructions. Generally, we recommend hand-washing delicate ceramics and professional dry cleaning for our premium upholstery and cushion covers to maintain their longevity.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Are your products sustainably sourced?
At Ett Hem London, we are committed to ethical craftsmanship. We work closely with artisans who prioritize sustainable materials and fair labor practices to ensure our home goods are as responsible as they are beautiful.